Terms & conditions

General terms and conditions for the NOTE23 online shop.

1. Scope and provider

(1) These general terms and conditions apply to all contracts concluded via the online shop www.note23.de between

Leading International GbR
Wiesenstr. 6
33824 Werther (Westfalen)
Germany
Email: hello@note23.de

– hereinafter "Seller" – and the buyer – hereinafter "Customer". NOTE23 is a brand of Leading International GbR.

(2) The offer is directed exclusively at consumers (B2C). Sales to businesses (B2B) are excluded.

(3) Deviating terms of the Customer are not recognised unless the Seller expressly agrees to them in text form.

2. Conclusion of contract

(1) The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding invitation to place an order.

(2) By clicking the "Buy now" button, the Customer submits a binding offer to purchase. The purchase contract is concluded when the Seller confirms the order by email within 48 hours or ships the goods.

(3) The Seller is entitled to reject orders. In this case the Customer will be informed and any payments already made will be refunded without delay.

3. Prices and payment terms

(1) All prices in the online shop are final prices and include statutory VAT.

(2) The payment methods shown during checkout are available, in particular:

• PayPal
• Klarna (invoice, instalments, instant transfer)
• Shopify Payments (Visa, Mastercard, Maestro, Apple Pay, Google Pay)

(3) The purchase price is due immediately upon conclusion of the contract.

(4) If "Klarna invoice" is selected, the Customer undertakes to pay the amount within the period stated on the invoice.

4. Shipping and delivery

(1) The Seller delivers to Germany, Austria, Switzerland, Sweden and Finland.

(2) Delivery takes 4–6 working days to Germany and 4–6 working days to all other delivery countries from receipt of payment, unless otherwise stated for the product.

(3) Shipping costs are shown during checkout before the order is placed.

(4) For deliveries to Switzerland, customs duties, taxes and fees may apply which are not included in the purchase price and are borne by the Customer.

(5) If delivery is not possible due to force majeure, strikes or supply shortages, the Customer will be informed immediately.

5. Right of withdrawal and returns

(1) Consumers have a statutory right of withdrawal of 14 days. Details can be found in the cancellation policy.

(2) In addition, the Seller voluntarily grants a return right of 30 days from receipt of the goods. The statutory right of withdrawal remains unaffected. More on the Returns page.

(3) The direct costs of return shipping are borne by the Customer, unless the goods are defective or were delivered incorrectly.

(4) Withdrawal can be declared informally by email to hello@note23.de or via the Cancel contract function.

6. Retention of title

The goods remain the property of the Seller until paid in full.

7. Warranty

(1) The statutory warranty rights apply. The warranty period is 24 months from delivery of the goods.

(2) If a defect appears within 12 months of delivery, it is presumed that it already existed at the time of delivery.

(3) The following in particular are not defects:

• damage caused by improper use or external influences
• normal wear and tear
• damage caused by improper cleaning or care

(4) In the event of a defect, the Customer may first demand subsequent performance, i.e. replacement delivery or rectification of the defect. Further statutory rights remain unaffected.

8. Liability

(1) The Seller is liable without limitation for intent and gross negligence, for injury to life, body or health and under the German Product Liability Act.

(2) In the event of a slightly negligent breach of essential contractual obligations, liability is limited to the typical, foreseeable damage. Otherwise, liability for slight negligence is excluded.

9. Notes on use

The scent bracelet is supplied without perfume. The Customer fills it with a perfume of their choice and observes the instructions of the respective perfume manufacturer.

10. Data protection

The Seller processes personal data in accordance with the statutory data protection regulations (GDPR). Details can be found in the privacy policy.

11. Dispute resolution

The Seller is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

12. Final provisions

(1) The law of the Federal Republic of Germany applies. Mandatory consumer protection provisions of the country in which the Customer has their habitual residence remain unaffected.

(2) Should individual provisions of these terms be invalid, the remainder of the contract remains valid.

As of: 05.10.2026